FAQ
Frequently Asked Questions
We specialize in sourcing limited-run and exclusive American breakfast cereals that are often available for only a short time. This ensures a constantly changing and exciting cereal experience for our subscribers.
Every month! We diligently hunt for the latest flavors, twists, and collaborations, and our subscribers can expect a fresh lineup of cereals revealed during the last 10 days of each month.
Absolutely! Our subscribers have the flexibility to choose their cereals based on their subscription plan. Before the end of every month, you can choose which cereal(s) you would like for the following month. If no selection is made, our system will automatically choose the most popular cereal(s) being selected by other customers in that month.
Yes, we ship to Canada and Europe! Your monthly subscription cost can vary based on your country and currency. However, shipping, VAT & duties are included in all our subscription plans. So, you will not be paying additional costs on top of our chosen subscription plan.
We work with shipping and postal carriers or numerous countries to ensure that your package arrives to you quickly and safely. Due to the nature of international shipping, delivery times can vary greatly. Here are some rough estimates of delivery times we have observed based on historical data:
Canada: 10-14 days
United Kingdom: 10-14 days
Ireland: 14-21 days
Germany: 14-21 days
France, Spain, Italy, Netherlands: 14-21 days
All other European countries: about 21 days
It’s important to note that we err on the side of caution when giving these estimates. Most of our customers receive their orders much quicker than the above-mentioned estimates. However, we prefer to “under promise and over deliver”.
We work very closely with our carriers to ensure your parcel arrives to you quickly and safely. Although we take every precaution with pre-clearance and 90%+ of our orders deliver without any issues, we cannot control the actions of a foreign country’s customs agency. There are rare instances where packages can be randomly selected for customs inspections, which adds 1-3 days to your delivery time.
Managing your subscription is easy! Log in to your account, and during the last 10 days of the month, you can make your selections for the upcoming month. You can also adjust your subscription plan and update your shipping information as needed.
Absolutely! Gifting a subscription is a fantastic idea. Simply choose the gift option during the checkout process, and your lucky recipient will receive a delightful assortment of unique cereals each month.
Customer satisfaction is our top priority. If you're not thrilled with a particular cereal, reach out to our customer support, and we'll do our best to make it right. Your breakfast happiness is our goal!
Yes, you have the flexibility to skip a month or pause your subscription if needed. Simply log in to your account and manage your subscription settings to accommodate your preferences and schedule.
Our limited-run cereals can be in high demand. If a particular cereal is sold out, we'll do our best to introduce equally exciting alternatives for you to choose from, ensuring you still receive a delightful experience.
Yes, you can modify your subscription plan at any time. Whether you want to upgrade for more cereal variety or downgrade for a different frequency, simply log in to your account and make the desired changes.
Yes, you can cancel your subscription at any time without incurring any cancellation fees. We believe in providing a flexible and hassle-free experience for our customers.
We take data security seriously. Our website uses secure, encrypted connections, and we adhere to industry standards to protect sensitive information. Your privacy and security are our top priorities.
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